Toy
Soldier Factory's Privacy Policy.
Prince August Toy Soldier Factory is committed
to keeping all information provided by customers confidential.
This includes contact, order and payment details. You may provide
such information by subscribing to our newsletters, ordering online
or by email, 'phone, fax or letter or giving us your details when
you visit our west cork visitor centre at the toy soldier factory
in the Kilnamartyra village.
SECURITY:
We store all information securely and are protected by virus scanners
and firewalls, as well as have provided our shopping cart pages
on all our websites with SSL certs (Secure Socket Layer is present
when the 'http' is changed to 'https' in our sites address). Prince
August accepts Paypal,
a trusted third party payment provider for all online purchases.
EMAIL SUBSCRIPTION:
Prince August Toy Soldier Factory uses a double opt-in format
when subscribing online to our newsletters. This makes sure that
your email is secure and you are asked to confirm your intention
to subscribe before any newsletter is sent to you. All our newsletters
can be unsubscribed to easily and simply by clicking the unsubscribe
options or changing your preferences online. This allows you complete
control of your subscriptions, 24 hours a day, all year round.
We never pass on your details to any third party
company or individual except if required to process an order (bank)
or track a package (postal service provider).
CUSTOMER SUPPORT:
Prince August staff are available to help resolve or assist in
any issues you may have with our products or service. Products
may be returned to us within 14 days of purchase for a full refund,
minus postage costs if applicable, provided that the product is
returned sealed and unused. If we made a mistake in posting an
order (e.g. You received Mould 527 instead of 528) we will replace
the item(s) free of charge. Please see our 'Contact
Us' page for full details.
We provide a wide range of tutorials on casting,
filing and painting on our princeaugust.ie
website.
COPYRIGHTS:
All our mould designs are copyright to Prince August Ltd. and
An Grupa Edman Teo. Selling cast figures from any of our moulds
has certain conditions applied. Please contact us before doing
so and we will provide you with a more detailed brief, depending
on circumstances. All sales of cast figures from our moulds must
clearly stated that they were cast from Prince August moulds but
NOT cast by our staff.
NO SPAM:
We do not send out unsolicited emails to any person. Our newsletters
contain forthnightly or monthly updates on upcoming releases,
special offers or events or important issues including factory
holidays, postal increases or product problems. As stated, all
customers can contact us at any time to unsubscribe or use the
automated system to do so themselves.
We will only contact you, outside of newsletters,
in response to your queries or if we need further information
when processing any orders.
If any customer disagrees with this policy then
please contact us and we will assist you.
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